Hypertension (or high blood pressure) can cause a variety of health problems, including heart and kidney disease. Hypertension can also be a sign of several health conditions, such as diabetes. Whether done at home or in a medical environment, blood pressure monitoring is important in diagnosing and managing health. To monitor blood pressure effectively, your Omron blood pressure monitor must be properly calibrated by the Omron service center.
Determine whether it is time to recalibrate your Omron blood pressure monitor, which depends on how often you use your Omron monitor. Those that are used up to five times a day should be calibrated annually. For less use, every 3 to 5 years is recommended.
Call the Omron customer service number at 1-877-216-1333 during their service hours of 8:30 a.m. to 4:30 p.m. central time. An Omron representative will help you determine whether you have a valid warranty on your Omron monitor and if it will cover a calibration service. If your calibration service is not covered, the representative will tell you the current rate for the service and give you a customer service number.
Pack your Omron monitor in a damage-proof box suitable for shipping. Remember to include all the parts of your Omron monitor. You should also enclose a letter with your contact information, customer service number and a request for calibration service. Do not forget to enclose a check or money order for calibration service if it is not covered by your warranty. Omron also requires that you include funds to cover the amount it will cost to ship your blood pressure monitor back to you.
You will receive your blood pressure monitor back within a week to 10 days. If you have not heard anything in 2 weeks, contact Omron customer service to investigate the problem.
Remember to take out insurance on your Omron monitor when you ship it back to the service center. Omron will not be responsible for any damage that occurs during shipping.
Do not try to calibrate your Omron blood pressure monitor on your own or allow anyone else to do so. If anyone who is not authorized to work on Omron equipment attempts to calibrate or service it in any way, your warranty will be void.